Another very painful Wells Fargo short sale success

Wells Fargo - Oh where did you go wrong? You had it so together once...it seems those days are long gone now, aren't they?

This particular Wallingford, CT short sale was a Wells Fargo double header - A Freddie Mac first with Wells, and a Wells HELOC. This fun combination always requires a few things -For Freddie Mac to demand a note or cash, refuse in excess of "X" to the second and for the second to play hardball and only give a lien release...which is exactly how this short sale went down. This time though, we were able to get the note and cash contribution waived for the first, however the second would not budge and the client is forced to deal with the making some arrangements with the second after Freddie Mac and their first have disappeared from the picture.

Working with Wells Fargo has really been a disaster lately. I dont know if they're having some internal issues or what, but it seems files sit endlessly before a negotiator gets in contact. Furthermore - the contact info for the negotiator is NEVER released until the negotiator decides (on their own timeline of course...) to initiate contact. Now this is great when they are timely, but few are, at least anymore. We used to have a pretty successfull system for guessing the negotiators email address, however - they've since gone to a new email addressing system. I guess they realized people were catching on.

The HELOC department at Wells is a joke. This time, we were able to gain a phone number and extension for the negotiator there, but that was futile as she never answered the phone, and promises of returning calls in 48 hours were not usually met. Even at the very last hour when final HUD approval was needed, Wells refused to make any exceptions to their 48 hour response time "rule" and we all waited anxiously biting our fingernails hoping that we would in fact be able to close before time was up - which we eventually did.

Wells Fargo - You used to have a B+ in my book, but the veils of secrecy, ridiculous wait times, and unhelpful negotiators have ground you down to a SOLID D. Just over being a complete failure.

I heard a rumor you're moving over to Equator? Please, please, TELL ME IT IS SO!!!